List of common issues seen with withdrawals.
- Invalid - An invalid error next to your withdrawal in the Pending Withdrawals section of the Wallets page means an invalid address was entered. CoVEX can only send coins to valid addresses. If you attempt to send a coin to another coin's address it may come up invalid, you must always send coins to an address generated for that coin.
- Pending - This means that the authorization link we have sent to your email has not yet been clicked. Please check your email for a link that must be clicked to authorize the withdrawal.
- Completed - This means your withdrawal has been broadcast to the blockchain. If it has not yet showed up in your wallet please check the transaction on a block explorer before opening a ticket. If the coin is confirmed on the block explorer and not in your wallet you will need to troubleshoot the receiving end of the transaction.
- Authorized - This means you have authorized your withdrawal and the system is working on sending it. Please be patient, the withdrawal will still process, but may need extra time or manual interaction, which we perform throughout the day.
If you continue to have issues with withdrawals please enter a ticket If you have already entered a ticket and were lead here please respond to your previous ticket.